Support from our services to ensure the success of your digital education project

Every local authority and every school is unique. That is why we offer personalised support, tailored to your needs.

Our teams support you before, during and after the roll-out, to ensure that digital education becomes a catalyst for success for everyone.

To be contacted by a project manager Read our customers' reviews

  • 96%

    of satisfaction with the overall support provided

  • +1700

    organisations supported across the country

  • 4 years

    monitoring and support included to ensure a sustainable project

They trust us

We have been supporting over 450 local authorities and organisations across France for more than 10 years.

Ville de Chelles
Département du Val d'Oise
Département de la Saône et Loire
Ville de Sainte-Ursule
Région Île-de-France
Département des Pyrénées Orientales
Ville de Neuilly-sur-Seine
Ville de Mamoudzou
Département de la Haute-Marne
Conseil départemental de l'Aisne
Collectivité territoriale de Guyane
Ville de Chelles
Département du Val d'Oise
Département de la Saône et Loire
Ville de Sainte-Ursule
Région Île-de-France
Département des Pyrénées Orientales
Ville de Neuilly-sur-Seine
Ville de Mamoudzou
Département de la Haute-Marne
Conseil départemental de l'Aisne
Collectivité territoriale de Guyane

Step-by-step guidance through your digital transformation

To provide you with clarity and peace of mind, our support follows a tried-and-tested approach.

  • Framing

    Assessment and action plan

  • Deployment

    Installation and configuration of SQOOL equipment

  • Project update

    Tutorials, guides, webinars

  • Initial training

    Getting started for teachers and administrators

  • Support with usage

    Workshops, classroom immersion, e-learning

  • Monitoring & management

    Dashboards, committees, adjustments

Four years of local support

The services listed below are included in our package for any project rolled out across one or more sites.

Get off to a solid start

  • Technical and functional audit of the existing system

  • Advice on prerequisites, choosing a distributor, and the infrastructure required

  • Deployment planning, including a schedule, milestones and coordination with stakeholders

  • Support with the configuration and installation of SQOOL equipment in your environment, in coordination with our integration partners

A dedicated project team for your local authority

A single point of contact, an expert in digital education, will support you every step of the way.

Tailor-made support for your large-scale projects

Our teams tailor their support services to meet the specific needs of your schools and the expectations of your users.

Here are a few examples of the bespoke services we offer:

  • Tailor-made webinars for your local authority

  • A dedicated website to centralise your project’s resources (support contact details, documentation, tutorials, etc.)

  • On-site induction sessions, organised in collaboration with your teaching staff and our integration partners

  • Immersive in-class workshops to provide teachers with step-by-step guidance on putting the methods into practice in the classroom

  • Site visits by our project managers to observe how the facilities are used, identify needs and adapt support measures

Be contacted by a project manager

Technical support that makes a difference

“The flexibility and adaptability of the workshops to suit different needs and levels is a real asset. All our tests with the SQOOL project manager – launching YouTube on the 30 tablets to see if it worked – were key moments when we were able to fine-tune the tools. These regular technical interventions enabled us to make progress and really supported the teachers’ commitment and the implementation of the digital solution.”

Laurine, Education Department, Balaruc-les-Bains (34)

A clear and reassuring structure

“Everything was clear and well organised. It really helped to put everyone at ease. We also really enjoyed the tour of the UNOWHY campus for the ERUN. It gave us the chance to get to grips with the MDM and understand how best to support teachers.”

Denis, IT Manager in Chaville (92)

A practical and inspiring approach

“The SQOOL project manager gave a demonstration on site, using our school’s equipment. We were able to see exactly what was feasible and envisage how we could use it ourselves in the classroom.”

Olivier, Physics and Chemistry Teacher in Reims (51)

From scepticism to a desire to try something new

“I didn’t want to come on this training course, but now I want to incorporate digital technology into my teaching because it’s fun and it’s a different way of engaging the pupils.”

Teacher trained at La SQOOL Academy

Frequently asked questions about SQOOL support

Post-deployment support is provided by our teams and our distribution partner, with a four-year support programme that includes monitoring committees, usage reports and regular reviews to adapt the project in line with feedback from the field.

We offer a wide range of options:
- online self-study courses via the SQOOL Academy platform (included in the package),
- depending on the nature of the project, on-site induction sessions may be included,
- and bespoke face-to-face training courses can be offered as an option.

We work with you to ensure clear and regular communication:
- use of the usual communication channels (school digital platform, emails, meetings),
- webinars for headteachers, ERUN representatives and digital coordinators,
- the option to organise introductory meetings for frontline staff.

Yes, a ticketing support service is included, with requests dealt with within 24 hours.
- Telephone or chat support can be provided as an optional extra.
- If necessary, our teams can visit your premises to diagnose and resolve more complex issues.

The equipment (tablets and PCs) comes with a standard 3-year warranty; an optional one-year extension is available. Use of the solution (software suite, support and guidance) is included for 4 years. Extensions are available.

Yes. Our methodology includes regular reviews to adjust the approach, resources or scope based on your feedback and priorities.

Yes. We organise demonstrations on-site or at the UNOWHY Campus (92) so that you can see our solutions in action.

Yes. The ICT Coordinator and digital advisors are our key contacts for working together to develop support tailored to each school.

For any after-sales service enquiries, please contact the Integration Partner from whom you purchased your equipment. They will handle your enquiry and follow the case through to its full resolution. If you have not taken out an after-sales service subscription with your Integration Partner, the manufacturer’s warranty applies. In this case, you can send your request to the following email address: helpdesk.sqool@unowhy.com. The processing time is 15 days from receipt of your equipment, depending on the volume of requests.

No. Some support can be provided remotely (webinars, assistance, online training), but on-site visits may be arranged, depending on your project and your needs.

No. The support is provided to ensure the success of your digital project, but certain components may be adapted or omitted, depending on your internal organisation or the systems already in place.

The support provided is linked to the purchase of UNOWHY equipment and the use of our software suite. If you do not have UNOWHY equipment but would like support with implementing digital education, our training organisation, La SQOOL Académie, offers specific training courses available on request.

Ready to take your digital project to the next level?

Let’s discuss your situation and your needs, and see together how SQOOL can support you in successfully implementing a digital education project.

Be contacted by a project manager Download the services brochure